This Returns and Refunds Policy outlines the terms governing your purchases from Plaidstoragecot. By placing an order on our website, you agree to the terms set out below.
- Order Processing and Delivery
We process orders within 1 to 3 business days. Once dispatched, orders are typically expected to arrive within 5 to 10 business days.
Tracking: To keep you informed, we provide automatic email updates regarding the status of your shipment at key stages, including dispatch, transit, and local delivery.
Shipping Delays: In the event that your order exceeds the standard delivery timeframe, please contact our support team. We will initiate an investigation with our logistics partners (DHL, FedEx, or UPS). The investigation typically concludes within 5–7 business days, during which we will keep you updated. If a shipment is confirmed lost in transit, we will offer you a full refund or a free replacement, based on your preference.
- Taxes and Duties
All prices listed on our website are inclusive of applicable customs duties and import taxes. We manage all tax obligations for your order, ensuring a transparent experience for our customers. - Right of Withdrawal (European Customers)
In accordance with European consumer protection regulations, customers residing in the European Economic Area (EEA) possess a 14-day Right of Withdrawal.
Period: You have the right to return your items within 14 days of receiving your order without providing a specific reason.
Procedure: To exercise this right, please contact us at support@plaidstoragecot.com to initiate the process. You must send the items back to our facility at the address below within 14 days of notifying us of your withdrawal.
Refunds: Upon receiving the returned items, we will process a full refund to your original payment method within 14 days.
Return Costs: Return shipping costs for items returned under the “Right of Withdrawal” are the responsibility of the customer.
Return Address:
Unit 5, 23 Hannigan Drive, St Johns, Auckland 1072, New Zealand.
- Damaged or Defective Items
We strive to ensure every item arrives in excellent condition. If you receive a product that is damaged or contains a defect, please contact our customer support team at support@plaidstoragecot.com within a reasonable timeframe.
Process: Please provide photographic evidence of the damage or defect.
Resolution: Upon verification of the evidence, we will offer you a choice between a free replacement or a full refund. This will be processed within 14 days of our confirmation of the issue. In such cases, there is no requirement for you to return the damaged item.
- Payment Methods
We accept the following payment methods:
Credit/Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
All transactions are processed through our secure checkout system. Please ensure that your payment information is accurate at the time of purchase.
- Contact Information
If you have any questions regarding your order or our policies, please contact us:
Company Name: Plaidstoragecot
Company: Thread Design Limited
Registration Number: 1151252
Address: 254 Richmond Road, Grey Lynn, Auckland 1021, New Zealand
Phone: +64 9 360 1361
Email: support@plaidstoragecot.com