These Terms and Conditions of Sale (“Terms”) govern the purchase of goods from the website www.plaidstoragecot.com. By placing an order, you agree to be bound by these Terms.
- Company Information
Thread Design Limited, trading as Plaidstoragecot, is a company registered in New Zealand.
Company Name: Thread Design Limited
Registration Number: 1151252
Registered Address: 254 Richmond Road, Grey Lynn, Auckland 1021, New Zealand
Contact Email: support@plaidstoragecot.com
Telephone: +64 93601361
- Order Processing and Shipping
Processing Time: Upon receipt of your order, we process and dispatch items within 1 to 2 business days.
Shipping Estimates: We utilise international courier services, including DHL, FedEx, and UPS. While we endeavour to meet estimated delivery windows of 5 to 10 business days, these are estimates based on standard courier performance.
Tracking: For your convenience, automated tracking updates will be sent to the email address provided at the time of order upon dispatch, arrival at logistics hubs, and local delivery.
Logistics Delays: Should your order not arrive within the expected timeframe, we will initiate an enquiry with the relevant carrier. Based on the findings of such an investigation, we will determine the appropriate resolution, which may include a full refund or the dispatch of a replacement shipment.
- Transfer of Risk
In accordance with applicable European consumer protection regulations, the risk of loss or damage to the goods remains with the seller until the goods are physically received by you or a third party indicated by you (other than the carrier). Upon physical receipt of the goods, the risk of loss or damage transfers to the customer. - Right of Withdrawal (Returns)
Statutory Right: As our customer, you possess the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.
Exercise of Right: To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement via email to support@plaidstoragecot.com.
Reimbursement: We will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.
- Damaged or Defective Goods
If an item is received in a damaged or defective condition, you may contact our customer support team at support@plaidstoragecot.com. To resolve your query efficiently, we request that you provide photographic evidence of the damage.
Upon verification of the provided evidence, we will process your request for a full refund or a replacement shipment.
Under these specific circumstances, you are not required to return the damaged item to our facility.
- Limitation of Liability
To the extent permitted by law, Thread Design Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Our total liability for any claim arising out of or relating to these Terms shall not exceed the total amount paid by the customer for the specific order. - Governing Law
These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of New Zealand, without prejudice to any mandatory consumer rights applicable in your country of residence within the European Union. - Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the website following any changes constitutes your acceptance of the revised Terms.