This Shipping Policy applies to all orders placed through www.plaidstoragecot.com, operated by Thread Design Limited, registered in New Zealand. By placing an order, you agree to the shipping terms outlined below.
- Order Processing
Our team processes orders directly from our New Zealand facility.
Processing Time: All orders are typically processed and prepared for dispatch within 1–2 business days.
Cut-off Times: Orders are processed during standard business hours (NZST). Orders placed on weekends or public holidays will be processed on the following business day.
- Shipping & Transit Times
We utilize established international logistics providers (including DHL, FedEx, and UPS) to ensure efficient delivery to our European customers.
Estimated Transit Time: Once your order is dispatched, the estimated delivery time is 5–10 business days.
Carrier Selection: We determine the most appropriate carrier based on your destination to optimize the delivery process.
Factors Affecting Delivery: While we strive to meet these estimates, please note that international transit can be subject to external factors, including customs processing and regional logistics conditions, which are outside of our direct control.
- Tracking & Notifications
We maintain transparency throughout the delivery process.
Updates: You will receive automated email notifications regarding your order status. These updates are sent when your order is processed, when it reaches key logistics hubs, and when it is out for local delivery.
Access: Please ensure the email address provided at checkout is accurate to receive these notifications.
- Delivery Delays & Investigations
If your order does not arrive within the estimated timeframe, please contact our support team at support@plaidstoragecot.com.
Investigation Process: Should a shipment exceed the standard transit window, we will formally engage with our logistics carriers to locate your parcel.
Resolution: Upon completion of the carrier investigation, we will determine the appropriate course of action based on the findings, which may include a reshipment of your order or a refund.
- Shipping Address Accuracy
It is the customer’s responsibility to provide a complete and accurate delivery address. Thread Design Limited is not liable for failed deliveries resulting from incomplete or incorrect address information provided by the customer at the time of purchase. Please review your order confirmation carefully. - Contact Information
For any inquiries regarding your shipment, please contact us:
Company: Thread Design Limited
Address: 254 Richmond Road, Grey Lynn, Auckland 1021, New Zealand
Email: support@plaidstoragecot.com
Tel: +64 93601361