- Overview
This Shipping Policy governs the delivery of orders placed on www.plaidstoragecot.com. We are a New Zealand-based company, and all orders are dispatched directly from our registered facility to our customers in Europe. - Processing and Dispatch
Orders are processed within 1 to 3 business days, excluding weekends and New Zealand public holidays. Processing involves order verification and preparation for transit. Upon dispatch, customers will receive an automated email notification confirming shipment details. - Shipping and Delivery (DDP – Delivered Duty Paid)
We partner with major international couriers including DHL, FedEx, and UPS to facilitate the delivery of your items. For our European customers, we utilize a Delivered Duty Paid (DDP) shipping model. This means that import duties, taxes, and customs clearance fees are managed by us and our logistics partners prior to the delivery of your order. You will not be required to pay additional customs charges upon receipt of your package.
The estimated transit time is 5 to 10 business days. Automated tracking updates are provided via email at key transit milestones, including departure from our facility, arrival at logistics hubs, and local delivery progression.
- Dispatch Origin
All items are dispatched from our primary operations facility:
254 Richmond Road, Grey Lynn, Auckland 1021, New Zealand - Delivery Exceptions and Resolution
While we aim to meet the stated delivery estimates, transit times may be impacted by logistics network conditions outside of our reasonable control. Should an order exceed the standard delivery timeframe, we will initiate a formal investigation with the carrier. Depending on the outcome of the investigation, we will determine the appropriate course of action, which may include a replacement shipment or a full refund of the order value. - Accuracy of Information
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. We are not liable for delivery failures arising from incorrect customer-provided information. Any costs associated with re-shipping returned items due to incorrect addresses will be the responsibility of the customer.
Contact Information
Brand Name: Plaidstoragecot
Company: Thread Design Limited
Registration Number: 1151252
Address: 254 Richmond Road, Grey Lynn, Auckland 1021, New Zealand
Phone: +64 9 360 1361
Email: support@plaidstoragecot.com