- Overview
This Returns & Refund Policy applies to all orders placed through www.plaidstoragecot.com. By completing a purchase, you acknowledge and agree to the terms outlined below. As a New Zealand-based entity, we operate in accordance with New Zealand law while respecting the consumer rights afforded to our customers within the European Union. - Right of Withdrawal (European Customers)
In accordance with the European Union Consumer Rights Directive, customers residing in the European Economic Area (EEA) possess a statutory right to withdraw from their purchase. You may exercise this right within 14 days of the date you receive your order, without providing a specific reason.
To initiate a withdrawal, you must notify us via email at support@plaidstoragecot.com within the 14-day period. The item must be returned to our facility in New Zealand . Please note that return shipping costs are the responsibility of the customer unless the product is deemed defective upon arrival.
- Damaged or Non-Conforming Items
We strive to ensure your order arrives in optimal condition. If you receive an item that is damaged, defective, or does not conform to the order specifications, please notify us immediately via email at support@plaidstoragecot.com.
To expedite your claim, we request that you provide photographic evidence clearly showing the issue with the item. Upon receipt and verification of this evidence, we may, at our discretion, offer a replacement or a refund without requiring the return of the damaged item.
- Shipping and Delivery
Our standard processing time is 1 to 2 business days. Following processing, orders are typically delivered within 5 to 10 business days. We partner with reputable international logistics providers (DHL, FedEx, UPS Priority) to manage your shipment.
You will receive automated email notifications at the address provided during checkout to track your order status at key milestones, including dispatch, transit, and local delivery.
In the event that an order exceeds our standard delivery timeframe, we will initiate an official investigation with our logistics partners. The outcome of such investigations will dictate the appropriate resolution, which may include a full refund or a replacement shipment, determined on a case-by-case basis. We do not accept liability for delays caused by customs clearance procedures or force majeure events.
- Returns Address
If a return is required, please ship the items to the following address: 254 Richmond Road, Grey Lynn, Auckland 1021, New Zealand
Please ensure that returns are adequately packaged to prevent damage during transit. We recommend obtaining proof of postage as we cannot process refunds for items lost in transit before reaching our facility.
- Payment Methods
We accept the following payment methods for your convenience:
Visa
Mastercard
American Express
Apple Pay
Google Pay
All transactions are processed in a professional manner through our digital checkout systems. Please ensure your payment information is current and accurate to prevent processing delays.
- Final Provisions
We reserve the right to update or modify this policy at any time. Any revisions will be effective immediately upon publication on our website. This policy is governed by the laws of New Zealand, and any disputes shall be resolved within the jurisdiction of New Zealand courts, without prejudice to mandatory consumer rights applicable in your country of residence.
For any further inquiries, please contact our support team at support@plaidstoragecot.com.